Full time / permanent
Probationary period / notice: 2 months
Head of Programme and Content
£26,000 per annum
35hrs per week, excluding public holidays
About London Craft Week
Returning for its sixth edition from 27 April – 3 May 2020, London Craft Week (LCW) is a city-wide festival celebrating exceptional craftsmanship from around the world. A unique cultural and commercial platform, LCW attracts 115,000 visitors to a rich and varied programme of over 240 events from 18 countries.
LCW’s curated programme brings together established and emerging makers, iconic heritage and contemporary brands, studio groups, collectives and galleries with discerning consumers to build engagement and sales. It features exclusive workshops, demonstrations, exhibitions, talks and discussions and performances.
London Craft Week tells the stories behind some of the world’s most beautiful objects – the material, the maker, the process and the inspiration. We work closely with partners to shape persuasive activations, connecting partners with new and existing customers.
London Craft Week is an independent, not-for-profit organisation.
About this role
London Craft Week is looking for a confident individual with exceptional communication skills and meticulous attention to detail.
You will work closely with the Managing Director, Head of Programme and Content, and Marketing Manager, supporting the development of the programme and marketing strategies for LCW and delivering a wide range of digital content initiatives year-round. You will oversee programme partner relationships and provide administrative support to the team.
You will have the opportunity to work across the whole event and contribute creatively to its success, speaking directly with makers, partners and sponsors.
You will have a keen interest in the work of London Craft Week, craftsmanship, art and design, and in the luxury fashion, retail, arts and culture sectors more broadly.
You will be part of a small but growing team working on a dynamic and ambitious event.
This role will require you to work with flexibility, energy and commitment.
Relationship management of programme partners, securing details of their LCW activations, contracts, copy and images
Ensure potential partners understand the LCW offer and opportunity and address any concerns
Support the Head of Programme and Content by researching potential new programme partners including luxury brands, independent makers, studio groups, international collectives, galleries and national delegations
Maintain and update LCW’s contact database as necessary
Print & Proof-reading
Approach and chase programme partners for copy and images for the LCW Guide and website
Liaise with partners and the Copy Editor to ensure efficient copy flow from partners to the Copy Editor and onto the design agency
Proofread the LCW Guide, website and newsletters
Online & Digital
Working closely with other members of the team, upload event information (copy and images) from partners to the LCW website
Chase programme partners, sponsors and media partners for copy and images
Support the Head of Programme and Content and Marketing Manager, by scheduling and posting content to LCW’s social media channels
Arrange meetings for the LCW team (including Chairman Guy Salter) as necessary
Support the team with postal mailings
Process and edit images for use across London Craft Week platforms
Prepare and distribute invoices for programme partners and sponsors using the accounting software Xero; applying PO numbers and refunds where necessary
Ensure timely payment of invoices, contacting partners and sponsors about late payments.
Prepare agreements for programme partners, confirming the terms of their participation in LCW.
Use Adobe Sign to send agreements to programme partners.
Manage the day to day running of the LCW office.
Support the Marketing Manager on the distribution of LCW Guides and event signage, liaising with partners and suppliers
Provide information and images to LCW’s PR agency as directed by the Head of Programme and Content
Liaise with the PR agency and the LCW team to schedule interviews and to monitor copy deadlines
Liaise with programme partners to ensure the smooth delivery of VIP events, monitoring guest lists, F&B and logistics as necessary
ESSENTIAL SKILLS AND EXPERIENCE:
- Strong interpersonal skills with excellent written and spoken English
- Confident telephone manner
- Self-confident with the ability to communicate and work with senior staff from a range of organisations including the art, craft and luxury sectors
- Ability to manage multiple priorities, work to deadlines and stay calm under pressure
- Creative with the ability to think clearly and solve problems effectively
- A keen organisational sense with meticulous attention to detail
- Strong customer care ethic
- Tenacious and hardworking
- Strong commercial awareness
- Some sales and marketing experience an advantage
- Good understanding of digital and social channels
- Experience of using a content management system for websites
- Experience working with a range of software including MailChimp, Mac/Adobe Creative Suite, In Design, Photoshop, Xero, Adobe Acrobat and Microsoft Excel/Office
- A keen interest in the work of London Craft Week, craftsmanship, art and design and in the luxury, fashion, retail, arts and culture sectors more broadly
Please supply a CV of no more than three pages and a covering letter explaining in no more than 500 words how your skills and experience match the requirements of this role. Applications should be sent to firstname.lastname@example.org.
Closing date for applications is midnight January 9, 2020